Question 1

What is ShieldVase?

Accepted Answer

ShieldVase is a B2B marketplace for industrial materials, connecting suppliers and buyers.

Question 2

How do I sign up?

Accepted Answer

Click the "Sign Up" button, fill in your details, and verify your email.

Question 3

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and checkout. Select payment method and confirm your order.

Question 4

Can I buy in bulk?

Accepted Answer

Yes, bulk pricing is available. Discounts are applied automatically.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, bank transfers, and PayPal.

Question 6

How long does delivery take?

Accepted Answer

Delivery times depend on your location and supplier availability. Estimated times are displayed at checkout.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we facilitate global shipping for selected products.

Question 8

What is the return policy?

Accepted Answer

Returns are accepted within 7 days if the item is defective or incorrect.

Question 9

How do I request a refund?

Accepted Answer

Contact support@shieldvase.com with your order details.

Question 10

Is my data secure?

Accepted Answer

Yes, we use SSL encryption and follow strict security protocols.

Question 11

How do I reset my password?

Accepted Answer

Go to the Login page, click "Forgot Password," and follow the instructions.

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